Bidder Reviews for George Cole Auctions (343)

Incorrect... According to our records we were in communication with you several times... The auction closed at almost midnight on a Saturday night. We prepared sent invoices with information instructions withing 45 minutes of the close of the auction via email. Your payment was paid (by you) processed the next day (Sunday). On Monday morning we called you proactively to congratulate you on winning, thank you for bidding with us asked you if you would require shipping. We recommended a shipper you chose to bargain shop for the best rate. We advised you of the most efficient shipper, you chose a different shipper that we actually warn people against as they are known for being terribly inefficient. That was your choice once we release the item to them per your request the ball is in their court, we have no way of knowing the status. I cant say who dropped the ball, between you them, but It is unfair to put the blame on us. We go above beyond here especially with respect to proactive attempts at communication if for no other reason than we have limited time space to turn over the items reclaim the space quickly to make way for the next auction. Sorry for your experience. for the record for anyone else reading... please THINK TWICE before using the UPS Store In Kingston or Rhinecliff.

Congrats on Winning, Thanks For Bidding With Us, And Condolences on the loss. We have limited time and space and make it very clear in our terms and policies that we have late charges as you are clearly aware of. We also make it clear that once the late charges exceed the value of the items (based on your auction purchase, not any other valuation), the items are to be considered abandoned, claimed in lieu of charges and disposed of in whatever manner the Auction House decides. We do not watch the clock hoping for abandonment as it is of no benefit to us to have the items in the way. And though we are not required to do so, we even pay workers here to proactively attempt to contact buyers, and leave messages to come get your items. We are reasonable, but there is a point where items must be disposed of. They don't go missing, they go away. To anyone reading, we arent abusive on this policy, but we are reasonably firm and this is an example of what happens when buyers are not reasonable in picking up the items they have won. Please don't bid if you aren't prepared to follow through in at least a reasonably efficient manner, because there are limits as to how long we are able to warehouse your items.

We acknowledge that we deserve criticism on the first part of this comment. We believe one bidder loaded the item (accidentally or on purpose) with their items and this should never be allowed to happen. It was a mistake and you deserve an apology at the very least. So with all sincerity, our apologies to you. You are both gracious and correct to acknowledge that mistakes do happen and while we can have thousands of smooth and error free transactions it only takes one careless 5 second time span to create grief and regret. While most times our level of concern for avoiding mistakes and expression of regret goes unnoticed in the heat of the moment, I assure you that we do work hard to avoid mistakes like this and as part of our apology to you also promise that we will work to be more vigilent. I am surprised at your claim you did not even receive an apology. You dont mention anything about being charged, but just in case, I will look into this to double check personally to make sure your item was refunded... And for the record again our apologies... We clearly dropped the ball and deserve to be called out on it.